Your Citizens Business Bank account information is as close to you as the nearest touchtone telephone. Wherever you are, whenever you like, you can review your account balances and your latest transactions, transfer funds between accounts, make payments and more - 24 hours a day, 7 days a week.

Your account information can only be accessed by a combination of your access code (the number of the account you are inquiring about) and your password. You may have both business and personal accounts with us. To protect your privacy, the ServiceLine menu gives you the option of assigning a unique password to any account to be accessed only by you.

The automated ServiceLine gives you clear, step-by-step instructions to assist you in completing your transactions or inquiries on one or more accounts - for up to 15 minutes in a single call.

If you place your call during our regular business hours, you can press "0" at any time and a ServiceLine Representative will be there to answer your questions or provide you with detailed information. If you call during non-business hours you can press "1" and leave a message for one of our representatives to return your call.

Citizens Business Bank's automated ServiceLine lets you complete routine account inquiries and transactions when its most convenient for you, including:

Checking
Account balances, deposits and checks paid

Savings
Account balances, deposits, withdrawals & interest earnings

Certificate of Deposit
Balances, interest earnings & maturity dates

Stop Payments
Up to $5000

Merchant Check Verifications

Transfer Between Accounts

Tax or Loan Payment Service

Fax Transmittal Service
With this service, you can receive your account statement via FAX ($5.00 charge - limit 5 pages per transmittal).

Report a Lost or Stolen Citizens QuikChek Card^TM

Order Checks

All you need to start taking advantage of Citizens Business Bank's automated ServiceLine is:

A touchtone telephone

Your access code
Any one of your account numbers will allow you to initially access ServiceLine

Your unique password
Then dial any of the following local ServiceLine telephone numbers:

Toll Free: 1 (888)222-5432

When you call, ServiceLine will ask you to select an option from a main menu. You will then be asked to enter your account number and password.

Once your account number and password are entered, ServiceLine prompts you through a series of menus to select inquiries or types of transactions specific to your account or type of transaction you have requested.

You can complete multiple transactions for one or more accounts during the same call by requesting to return to the main menu and then entering the appropriate account number.

At any time during a call, you may press "0" to speak to a personal ServiceLine Representative during regular banking hours or leave a personal message.