Update on COVID-19
For our valued partners
Your health and safety is our top priority.
We are following media updates closely and understand your concerns about the significant impact that Coronavirus Disease 2019 (COVID-19) is having on people and businesses here in California. Please be assured that all of us at Citizens Business Bank are working hard to prevent the spread of COVID-19 among our associates and facilities in order to forestall possible disruptions to your financial services access and experience. We will continue to closely monitor developments and support our customers and communities with important updates on cbbank.com as the situation around COVID-19 evolves.
Below, you will find answers to some commonly asked questions regarding COVID-19 and our business operations. If you have a question that is not answered below, or a question that relates to your personal or specific situation, please contact your Business Financial Center or call our Customer Service Line at 888.222.5432.
Will you close your Business Financial Centers due to COVID-19?
Associates at Citizens Business Bank are working hard to minimize the impact that COVID-19 will have on our operations. At the present time, 58 Business Financial Centers and 3 Trust Offices are open for business. We are closely monitoring the situation as it develops, and any actions we take will be consistent with guidelines from the Centers for Disease Control and Prevention (CDC) and local public health officials.
We appreciate your understanding that, as a customer, your Citizens Experience may look different as we navigate through this challenging time together. In order to minimize risks to our employees and customers, we are temporarily adjusting our hours of operation as of Monday, March 23, 2020. As a last resort, we may close a Center if we feel it is in the best interest of our customers and associates, or we are directed to do so by government authorities.
- Lobby Hours: 10:00 AM – 3:30 PM – Monday through Friday
- Drive-Up Hours (if available): 9:00 AM – 3:30 PM – Monday through Friday
We encourage you to check our website regularly for updates. If individual Business Financial Centers or other Bank facilities are required to close, we will attempt to promptly provide you with information about the nearest alternative physical location that remains open and/or telephone or on-line alternatives in order to access critical Bank services or funds.
Regardless of the Bank’s operating conditions, your money is insured by the FDIC. Deposits with an FDIC-insured bank or savings institution will continue to be protected up to at least $250,000.
As always, many of our products and services are already available remotely or in a manner that minimizes person-to-person physical contact. When possible, we encourage our customers to utilize the following:
- Online Banking | Business and Personal
- Bill Pay | Business and Personal
- Electronic Credit (ACH) | Debit and Credit
- Merchant Services
- Personal Mobile Banking
- Remote Deposit Capture
- Surcharge-free MoneyPass® ATMs
- Debit Card and CardValet
- Contactless Transaction Terminals
- Night Depository Services
- Drive-Up Windows
What steps are you taking to prevent the transmission of COVID-19?
We have thoroughly educated all of our associates on best practices recommended by the CDC to help minimize the spread of COVID-19, and this is an ongoing process as events continue to develop.
If your banking needs require you to visit one of our Centers, you can rest assured that our associates are taking all possible precautions to maintain a clean and safe environment. We have enhanced the daily cleaning procedure for each of our Business Financial Centers by using disinfectant products identified by the Environmental Protection Agency (EPA) as effective in killing COVID-19.
Any additional actions we take will be consistent with guidelines from the CDC and local public health officials.
Will your Customer Service Line still be available?
Yes, our Customer Service Line and support groups are available.
Business Banking: 888.228.2265
Personal Banking: 888.222.5432
Hours: Monday – Friday 8:00 AM – 6:00 PM (PT)
Will there be enough cash during a pandemic or other national disaster?
Yes. The Federal Reserve System has and will continue to meet the currency needs of banking customers. Be assured that sufficient resources are available to handle customer needs.
Keep in mind, the safest place for your money is inside a bank. Banks will continue to ensure that customers have access to funds either directly or electronically, and inside an FDIC-insured bank, your funds are protected by the FDIC.
What if I am sick or quarantined? How will I be able to access Bank services or obtain cash if I need it?
If you or a family member become sick, or you have otherwise come in contact with someone infected with COVID-19, we obviously would appreciate your sensitivity and consideration in not coming into one of our physical facilities and exposing anyone else to illness. In this situation, please call our Customer Service number above, and we will do our best to make individualized arrangements as appropriate to meet any critical needs for financial services.
Is there anyone I can speak with if I have detailed questions about my FDIC deposit insurance coverage?
Yes. Contact your Business Financial Center or call our Customer Service Line at 888.222.5432.
Our community is being encouraged to use social distancing to help stop the spread of COVID-19. If the Bank is restricting lobby access to banking facilities and I need to go to get cash and conduct transactions. What should I do?
At this point, our Bank has not restricted lobby access. However, contact your Business Financial Center, or call our Customer Service Line at 888.222.5432 for assistance in meeting your banking needs. We offer expanded services through the use of drive-up teller windows or the convenience of ATMs. We can help you set up or use online banking, or the Bank’s mobile app and digital channels, to complete transactions such as depositing a check to your bank account or paying bills. In addition, you may want to consider signing up for direct deposit so that a paycheck or public benefits payment goes directly into your account at the Bank.
Be on the lookout for fraud!
Scammers may attempt to take advantage of the panic surrounding COVID-19. Protect your personal and financial information. Understand that some people may take advantage of COVID-19 by using fraudulent websites, phone calls, emails, and text messages claiming to offer “help” but may be trying to trick people into providing Social Security numbers, bank account numbers, and other valuable details. Do not divulge your bank or credit card numbers or other personal information over the phone unless you initiated the conversation with the other party and you know that it is a reputable organization.
In addition, you should be cautious about online solicitations. Be on guard against imposters who contact you claiming to be government employees or volunteers and who ask for personal financial information or money. Reject offers to cash a check for someone in exchange for a fee, even if the Bank makes the funds available to you right away, as it may later turn out that the check was fraudulent.
Protect yourself and your community from COVID-19.
You can find the latest information regarding prevention of COVID-19 on the CDC website.