Personal Fraud Prevention

Reduce the Risk of Fraud

Take steps to keep your accounts secure


  • Manage risk by defining when, where, and how your debit card can be used
  • Manage, track, and report specific types of usage and quickly detect unauthorized activity
  • Customize your experiences by setting alerts and control preferences

Fight debit card fraud with customized controls and real-time alerts. Users can establish location controls to restrict transactions to merchants located within a certain range of your location; usage alerts and controls to establish spending limits that allow transactions up to a certain dollar value and decline transactions when amounts exceed pre-defined thresholds; merchant alerts and controls that can specify specific purchases and transaction categories. Easily manage these controls and alerts, including an on/off setting to enable or disable your card, within the CardValet® app.

CardValet® gives you access anytime to more controls over your Debit card activity from anywhere. 

lockbox Safe Deposit Box

  • Completely secure way to protect valuables
  • Privacy guaranteed
  • Access when you need it during normal bank hours

Store your important documents, legal records, property deeds, and other valuables in a secure Safe Deposit Box that is protected from theft and fire. We have a wide range of sizes available, all of which are housed in a private section of our vault.

best practicesCybersecurity Best Practices*

You Are a Target to Hackers

  • Don’t Ever say “It won’t happen to me.”

Practice Good Password Management

  • Use a strong mix of characters, and don’t use the same password for multiple sites.
  • Don’t share your password with others and don’t write it down.

Only Connect to Trusted Networks

  • Sensitive browsing, such as banking, should only be done on a device and network that belongs to you.

External Devices are a Cybersecurity Risk

  • Be conscientious of what you plug into your computer. Malware can be spread through infected flash drives, external hard drives, and even smartphones.

Use Caution When Sharing Information

  • Offline, be wary if someone calls or emails you asking for sensitive information. It’s okay to say no. You can always call the company directly to verify credentials before giving out any information.

Routinely Monitor Your Accounts

  • Keep an eye on your accounts for any suspicious activity. If you see something unfamiliar, it could be a sign that your account activity has been compromised.

Globe Online Safety

View more resources to help protect yourself online

*This communication was prepared for the benefit and internal use of the person or entity to whom it is delivered (the “Recipient”), and is not intended for redistribution by Recipient to outside persons or entities. The content of this document or any similar communications is not intended as, nor shall be deemed to constitute or contain, advice on which the Recipient may rely, is not tailored or individualized for any particular situation, does not constitute in any way research or conclusions of Citizens Business Bank (“CBB”), and should not be treated as such by any Recipient. This document is not intended, nor should it be relied upon, to address every aspect of or topic on the subject discussed herein. The Recipient and its management is solely responsible for determining how to best protect itself against cyber threats and for selecting the cybersecurity best practices that are most appropriate to its needs. CBB assumes no responsibility or liability whatsoever to any customer or other person or entity in respect of such matters, and nothing within this document or any similar communication shall modify, amend or override the terms and conditions in any agreement(s) or disclosures applicable between CBB and the Recipient or any other person or entity.

CardValet is a registered trademark of Fiserv, Inc. or its affiliates.
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